Return/Exchange Policy

POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

RETURNS

Customers are responsible for RETURN/EXCHANGE shipping cost unless the order was filled in error or defective. Items needs to be in original packaging, unworn, no stains, and all tags attached.

Please make sure you finalize your purchase and have the correct style, size, and color.

Items purchased from SHOP ASHLEY RAYE are eligible for store credit within 7 days delivery receipt.

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.

ANY discounted items that may be marked FINAL SALE are NOT eligible for exchange or store credit.

Returns for CREDIT/ EXCHANGE can be sent to: https://shopashleyraye.net/a/returns

EXCHANGES

Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.

Orders received that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

BODYSUITS, SWIMWEAR & LINGERIE

May not be returned. NO EXCEPTION!

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

RETURNS RECEIVED

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: info@ashleyraye.com